Manager, Payment Operations & Risk id-9354

May 23, 2025

The Squarespace Payments Operations & Risk team is growing. We're looking for a manager that has a background in fraud/risk in either Payments, Merchant Risk, FinTech, online marketplaces, or similar digital businesses. You will lead a team of analysts and work with Product, Engineering, Customer Operations, Security, and Trust & Safety teams to ensure that fraudulent and high risk behavior is identified and reduced on the platform.

You will report to the Director of Payment Operations & Risk and have the option of working from our New York City headquarters (hybrid) or remotely (within the U.S.).

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Who We're Looking For…

7+ years of experience in fraud/risk in either e-commerce, FinTech, online marketplaces, or similar digital businesses

3+ years of experience managing, coaching, and leading a dispersed fraud/risk team of 5 or more

You've previously built, or have been heavily involved in the building of, a risk operations program

Knowledge of payment processing, underwriting, financial statements, and embedded Payments products

You have experience working with fraud and risk tools like Sift, Kount, Accertify, etc. and feel comfortable learning and exploring new software to improve our service

You have experience using data to back up assumptions and make recommendations

You're collaborative and know how to connect the dots between teams and manage cross-functional initiatives

Ability to assess merchant risk outside of fraud (credit, reputational, legal, etc,)

Familiar with merchant risk concepts such as: card cashing, collusion, no intent to ship, etc.

Benefits & Perks

A choice between medical plans with an option for 100% covered premiums

Fertility and adoption benefits

Access to supplemental insurance plans for additional coverage

Headspace mindfulness app subscription

Retirement benefits with employer match

Flexible paid time off

12 to 20 weeks of paid family leave

Equity plan for all employees

Pretax commuter benefit

Education reimbursement

Employee donation match to community organizations

6 Global Employee Resource Groups (ERGs)

Dog-friendly workplace

Free lunch and snacks

Private rooftop

Cash Compensation Range: $135,500 - $239,200 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

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