Member Services Representative, AA Credit Union Payments Processing in Dallas, TX id-9222

May 22, 2025

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you’ll love this job

This job is a member of the Payments and Digital Strategy team within the American Airlines Credit Union. The role is responsible for daily functions associated with check processing, item processing, direct payments and funds transfers at American Airlines Credit Union.

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What you’ll do

Complete data entry and balancing functions

Coordinate return items with members, outside vendors, the Federal Reserve Bank and other institutions

Assist other departments with fraud resolution, member inquiries and related Accounting general ledger balancing

Work member cases/activities assigned

Follow and maintain policies and procedures to ensure strict compliance of NACHA rules and regulations and Federal Banking laws

Process loan payments, multi-account and member deposits, credit card payments, and other checks, such as IRA, bankruptcy and payoff checks

Review, analyze and approve Remote Deposit, Mobile, ATM, and other imaged enabled products

Log, research and make necessary GL, account adjustments and/or returns

Process Stop Pays and Check Batching

Complete daily balancing and branch closing

Obtain information from members for the timely and accurate processing of international and domestic funds transfer requests

Research and verify incoming and outgoing funds transfer information

Communicate with vendor to process funds transfers

Understand and be familiar with outgoing and incoming funds transfer laws

Deposit check returns, research member returned checks on draft changes, process member checks, verify members for outgoing funds transfers, and Federal Reserve verifying and releasing funds transfers

Complete daily processing of workflows related to late returns, source of receipts, foreign collections and legal fees

The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you’ll need for success

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Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED

Intermediate Excel and Word experience

Preferred Qualifications- Education & Prior Job Experience

Previous customer/member service experience

Previous banking or Credit Union experience

Episys/Symitar and processing wires

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software

Ability to work extended hours in support of business needs

Ability to exercise excellent customer service skills

Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team

Ability to perform mathematical calculations and analyze data

Ability to effectively prioritize work and meet deadlines under high volume pressure

Ability to cross-train and perform any role assigned within department

Ability to interact professionally with all employees and members

Ability to work independently and with minimal supervision

Ability to self-motivate with strong organization skills and capacity for attention to detail

Ability to effectively prioritize work and meet deadlines

Ability to maintain satisfactory performance and attendance

Must pass applicable American Airlines and Credit Union pre-hire compliance checks

What you’ll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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