Office or Virtual Medical Support Chat Agent id-10504

June 10, 2025

GSS Lake Forest Home Care is a leading home care provider located in Lake Forest, California. We believe in empowering seniors and individuals with disabilities to maintain their independence and enhance their quality of life in the comfort of their own homes. Our dedicated team of professionals is committed to providing personalized and compassionate care to each and every client.

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We are seeking a highly-skilled and compassionate Office or Virtual Medical Support Chat Agent to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients through chat communication. You will serve as the first point of contact for our clients and play a crucial role in ensuring their satisfaction and well-being.

Key Responsibilities:

Respond to client inquiries, concerns, and requests through chat communication in a timely and professional manner

Accurately gather and document information from clients and relay it to the appropriate team members

Handle confidential and sensitive information with utmost discretion and professionalism

Provide knowledgeable and compassionate support to clients regarding medical procedures, appointments, and general inquiries

Proactively identify and address potential issues or concerns and escalate them to the appropriate team members

Collaborate with other team members to ensure a seamless and positive experience for clients

Qualifications:

- High school diploma or equivalent

At least 1 year of experience in customer service or a related field

Excellent written communication skills, with strong typing and grammar abilities

Empathetic and caring attitude towards clients

Ability to handle multiple tasks and prioritize effectively

Strong attention to detail and problem-solving skills

Proficient with technology and chat communication platforms

Knowledge and understanding of medical terminology and procedures preferred

Benefits:

- Competitive salary

Comprehensive benefits package including health, dental, and vision insurance

- Paid time off and holidays3

- Employee assistance program

Professional development and growth opportunities

At GSS Lake Forest Home Care, we value diversity and strive to create an inclusive and supportive work environment for all of our employees. We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected status.

If you are a compassionate and driven individual with exceptional customer service skills, we encourage you to apply for our Office/Virtual Medical Support Chat Agent position and join our team of dedicated professionals. We look forward to considering you for this rewarding opportunity.

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