Operations Readiness Senior Advisor - Evernorth - Remote id-8866

May 16, 2025

POSITION SUMMARY

Reporting to the Senior Manager of Operations Readiness, Intake & Assessments, the Operations Readiness Senior Advisor role is a critical contributor to the intake, impact assessment, and prioritization of critical projects across CX&OE. This role is responsible for the execution of and coordination of intake and impact assessment, managing program inventory, and partnering closely with the broader Operations Readiness team to help coordinate key changes, processes, and people readiness across CX&OE.

Other Jobs You May Be Interested In

This role will be pivotal in evaluating incoming work/requests and will help ensure seamless integration through the prioritization process and transition to the readiness delivery team. This role will work closely with cross functional teams to assess business needs and prioritize efforts. Additionally, this role will drive continuous improvement and partner closely with Operations, Technology, Product, and other enablement partners.

Candidates who reside within 50 miles of the following locations will be asked to work onsite 3 days per week: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, and Scottsdale, AZ.

Primary Responsibilities

Support the intake and impact assessment workflow, ensuring a structured and data-driven approach to evaluating incoming business processes.

Own the intake, review and prioritization of all incoming CX&OE projects/initiatives

Identify and mitigate risks associated with intake and prioritization processes

Collaborate with Operations, Technology, Product and Enablement leaders to support prioritization efforts

Partner closely with Ops Readiness leads to ensure effective communication and transition of work

Assist with providing strategic insights on incoming projects to inform decision making

Identify opportunities to improve processes through leveraging technology and tools to enhance efficiency.

Key Qualifications

Bachelor’s degree, post graduate degree or professional certifications preferred

6+ years of experience in Operations Enablement, Operations Readiness, or a similar field

Demonstrated ability to execute on multiple projects and excel in a results-oriented and highly matrixed environment.

Advanced knowledge of the healthcare industry required

Strong executive presence with a track record of effectively engaging with a broad range of high-level stakeholders

Demonstrated influence within complex, innovative and evolving cultures

Leadership experience with proven ability to attract exceptional talent and develop effective teams

Competencies

Action Oriented - Enjoys working hard in a fast paced, dynamic environment; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership

Anticipatory - Demonstrated results in being able to think strategically, anticipate future consequences and trends, and incorporate them into both a short-term and long-term organizational plan

Communication - Strong persuasion skills and effective communicator; ability to create and communicate a compelling vision internally and externally.

Customer Focus – Is dedicated to meeting the expectations and requirements of clients; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind.

Digital Dexterity- Ability to adapt quickly to new technologies and changing circumstances and leverage digital tools to drive innovation and growth.

Drive for Results - Proven track record of exceeding goals and a bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen, the ability to balance the delivery of programs against the realities of a budget; allocates resources and manages operating expenses to maximize P&L while managing risk.

Emotional Intelligence – Demonstrated strong EQ as evidenced by the ability to understand other people, what motivates them and how to work cooperatively with them. Proven track record of resilience, empathy, strong listening skills and the ability to work through challenging business situations in a highly collaborative way to drive the right business outcomes. Possesses strong self-awareness and curiosity.

Leadership and Organization - Exceptional leadership skill leading and influencing cross-functional teams; ability to connect employees on an individual level and in diverse groups; ability to drive accountability, develop and empower top-notch leaders, cultivate entrepreneurship, and learn the strengths and weaknesses of the team to bring out the greatest potential of the organization.

Matrix Management/Relationship Building – Enterprise thinker with proven ability to influence across a matrix environment. Ability to develop strong relationships across all levels of the organization, and with external partners.

Strategic Vision and Agility - Ability to think strategically, to be analytically minded and to adjust with nimbleness to directional changes based on data.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 109,000 - 181,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER