Order and Suppy Management Specialist id-6522

April 15, 2025

About the Team

The Supply Chain Operations team plans and drives the manufacturing, shipping, reception, storage, and delivery of Roku’s entire product portfolio. Our logistics team works cross-functionally with planning, factory management, new product introduction and order management to build and ship Roku’s product within the required time frame, and with a laser focus on cost and quality. The 3PL and Distribution Manager is part of the Supply Chain Operations team, partnering with Roku’s logistics suppliers, and will oversee the day-to-day tactical and strategical plans to ship products on-time to Roku’s customers.

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About the Role

We are seeking a highly organized and proactive Order & Supply Management Specialist to join our team in Austin, Texas. In this role, you will be responsible for managing the end-to-end order and supply chain processes to ensure timely and accurate delivery of products to our customers. You will collaborate with various departments to optimize inventory levels, streamline order processing, and enhance overall customer satisfaction. A solutions-oriented mindset and strong customer communication skills are essential for success in this role.

What you’ll be doing:

Efficiently process and manage customer orders, ensuring accuracy and completeness
Coordinate with suppliers, logistics, and warehouse teams to ensure timely procurement and delivery of products
Monitor and manage inventory levels to prevent stockouts and overstock situations
Act as the primary point of contact for customers regarding order status, delivery updates, and any issues that may arise. Provide clear, timely, and professional communication to ensure customer satisfaction
Identify and resolve order and supply chain discrepancies promptly, working with relevant departments to ensure smooth operations. Develop and implement solutions to prevent recurring issues
Understand the delta between current state and future state, suggest improvement and support in materializing the appropriate changes
Generate and analyze reports on order and supply chain performance to identify trends and areas for improvement
Work closely with sales, logistics, and customer service teams to ensure seamless order fulfillment and supply chain operations
Ensure all orders and supply chain activities comply with company policies and procedures, as well as any relevant regulations

We’re excited if you have

Bachelor’s degree in Business Administration, Supply Chain Management, or a related field
2+ years of experience in order management, supply chain, or a related role, preferably in the consumer electronics industry
Strong attention to detail and organizational skills
Excellent communication and interpersonal skills
Proficiency in order management and supply chain systems (NetSuite a plus), as well as Microsoft Excel
Ability to work in a fast-paced environment and manage multiple priorities
Problem-solving skills and a proactive, solutions-oriented approach to identifying and addressing issues
Strong customer communication skills to ensure a positive customer experience

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