Overnight Social Media Content Moderator

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About the position

The Overnight Social Media Content Moderator at Alorica plays a crucial role in maintaining the safety and comfort of users on social media platforms by reviewing and moderating content. This position involves ensuring compliance with community guidelines and policies, interpreting complex regulations, and escalating issues as necessary. The role requires a high level of professionalism and attention to detail, as moderators will handle potentially graphic content while working in a supportive and engaging environment.

Responsibilities

  • Review content (video, image, text) and conduct quality control to ensure compliance with local policies and regulations.
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  • Become knowledgeable about online community standards.
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  • Interpret and apply complex policies and guidelines to content.
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  • Review reported content within agreed turnaround times and standards of quality.
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  • Escalate issues that fall outside of company policy.

Requirements

  • High school diploma or GED.
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  • Strong computer navigational skills.
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  • Familiarity with Microsoft Office applications (Word, Excel).
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  • Excellent oral and written communication skills.
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  • Exceptional listening and comprehension skills.
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  • Professional and courteous demeanor.
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  • Ability to handle viewing graphic and potentially disturbing content.
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  • Ability to react quickly and effectively with high attention to detail and fast learning ability.
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  • High level of engagement and professionalism.
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  • Good understanding of social media pop culture.
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  • Proven experience in overcoming unexpected difficulties and using logical problem-solving skills.

Nice-to-haves

Benefits

  • Health, dental, and vision coverage/HSA
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  • Paid Time Off (PTO)
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  • 401K retirement plan
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  • Leadership programs
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  • Paid training and tuition reimbursement
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  • Employee discounts program including groceries, travel, insurance, phone plans, health and wellness, and pet supplies
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  • Employee assistance program
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  • Additional voluntary benefits
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  • On-site amenities such as coffee & snack bar, breakroom with shuffleboard and air hockey, ATM/banking access.
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