Part-Time Customer Service Advisor id-9769

May 29, 2025

Description

• Handle inbound calls from customers with inquiries about their recent purchases.

• Assist customers with tracking numbers, order statuses, product returns and other post-purchase needs.

• Use your problem-solving skills to find quick solutions and resolve any issues.

• Help de-escalate frustrated customers with empathy and professionalism.

• Occasionally assist with upselling or cross-selling when appropriate and necessary.

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🎯 Requirements

• 18 years or older

• High School Diploma or GED

• Be able to successfully pass a criminal background check

• Have at least six months experience in customer service

• Have high speed internet access, meeting the following speeds: download 10mbps+ upload 3mbps+ Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection)

• Ability to accurately type at least 30 WPM

• Have a secured workspace with a door that is only accessible to you during work hours

• Familiarity with iOS and/or macOS, or comparable technology, is preferred

• Training will be 19 days of full-time hours, working Monday through Friday 10am – 6:30pm CST starting the week of July 13th

• Be flexible with at least 40 hours of availability per week (at least 8 of those hours on one weekend day)

• Work at least 16 hours per week, working no more than 29 hours per week

• Reside in one of our US hiring zones

🏖️ Benefits

• Remote work: Enjoy the flexibility of working from home in your secured workspace.

• Bonuses: Performance-based bonus incentives to reward your hard work and success.

• Supportive Team Environment: Work with people who have your back.

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