Patient Care Customer Service Evenings & Weekends REMOTE id-10496

June 10, 2025

Full job description

About Rotech

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com

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Overview and Responsibilities

Summary

We are seeking a dedicated Patient Care Coordinator for our Sleep Central (After Hours Call Center) Murray, KY Operations. In this position you will be responsible for contacting all patients regarding delivery of equipment, taking patient orders, verifying patient information and placing the order in a timely manner.

Pay is $16 plus a Quarterly Bonus opportunity

100% REMOTE Work from Home day one of employment

Must live in the US and live within 60 miles of any Rotech Location

This position requires you to work five days a week. This includes every Saturday and Sunday as well as three evening shifts during weekdays starting at or after 4:00pm Central time. Schedules vary and can be discussed during the interview process.

Essential Duties and Responsibilities

Accurately transcribes patient profile over telephone including data entry of information and possible outbound calling

Obtains medically necessary documentation

Processes patient orders through On-line Pharmacy system

Resolves tracking issues and reschedules shipping orders for patients

Troubleshoots problems based on patient input regarding the scope and/or magnitude of failure

Verifies orders are complete

Performs other duties as assigned

Qualifications

Employment is contingent on

Background investigation (company-wide)

Drug screen (when applicable for the position)

Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Education and/or Experience

High school diploma or GED equivalent

Experience in medical field and administrative record management

Strong customer service background

Skills, Knowledge and Abilities

Effectively communicate in English; both oral and written

Helpful, knowledgeable and polite while maintaining a positive attitude

Interpret a variety of communications (verbal, non-verbal, written, listening and visual)

Maintain confidentiality and practice discretion and caution when handling sensitive information

Medical terminology

Multi-task along with attention to detail

Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division

Self-motivation, organized, time-management and deductive problem solving skills

Work independently and as part of a team

Physical Demands

Requires sitting, walking, standing, talking or listening

Requires close vision to small print on computer and or paperwork

Machines, Equipment and Technical Abilities

Email transmission and communication

Internet navigation and research

Microsoft applications; Word and Excel

Office equipment; fax machine, copier, printer, phone and computer / tablet

Understanding use of all applicable home medical equipment and supplies

Rotech Information

Benefits

Generous paid time Off and paid holidays

Overtime pay for non-exempt hourly positions based on business needs

Commission for Account Executives

Fixed and variable rate car reimbursement for Area Managers and Account Executives

Employee discount program

Employee recognition program

Bonus and incentive opportunities

Mileage reimbursement (when applicable for the position)

Telephone reimbursement (when applicable for the position)

EAP

401k

Medical, Prescription, Dental and Vision

HSA and FSA/Dependent Care FSA

Life Insurance, Disability, Accidental death, Identity protection and Legal services

Meru Health Mental health and Mercer SmartConnect Medicare programs

Livongo Diabetes and High Blood Pressure programs

Healthcare Bluebook and RX Savings solutions programs

HEPB and TB vaccinations

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