Product Designer/Sr Product Designer, IT id-9311

May 23, 2025

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is a member of the Technology Strategy & User Experience (UX) team within the Information Technology division at American Airlines. We're a multidisciplinary UX team that drives the user experience for our customer and employee facing applications.

In this position, you'll work within a cross-functional team where you'll influence product and design decisions with ownership of initiatives from inception through implementation. This role can sit in the product focused on delivering value to product teams or in Design Operations focused on standards and process to scale design across the enterprise.

You'll get to showcase your experience and knowledge in interaction / visual design, information architecture, user research and UX strategy.

What you'll do

Influence outcomes and Product Owner decisions based on UX best practices, design principles and research, using agile methodologies.

Collaborate with Engineering to find the most effective, expedient and efficient way to implement solutions.

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Collect, analyze, present and action feedback and manage changes to UX deliverables.

Present work clearly and compellingly to stakeholders, leveraging storytelling and presentation skills.

Provide timely status updates (including work left to do, issues and risks) using project management tools like Rally, Jira, Aha!, etc.

Communicate effectively with all team members to get work done.

Design the visual style, interface and interaction flow of applications and experiences that adhere to design standards and the patterns of a design system.

Develop conceptual diagrams, wireframes, visual mockups and prototypes that consider systems thinking and information architecture.

Create research strategies based on desired outcomes and develop usability test plans, scripts and scenarios for prototypes. Regularly formulate and test hypotheses during design iterations.

Use research techniques (heuristic reviews, user interviews, remote unmoderated and in-person testing) to determine ease-of-use and comprehension of designs and ideas.

Lead end-to-end UX design processes, from ideation through execution.

Mentor and guide other Designers to foster growth and collaboration.

Ensure designs are responsive and adaptive for both desktop and mobile platforms.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in human computer interaction, human factors engineering, computer science, visual design, library sciences or other related discipline, or equivalent experience or training

3+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar

Experience working closely with Engineers from inception through implementation in an agile environment

Experience collaborating effectively across disciplines, product lines, roles, geographical and time zone boundaries

Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms

Experience in responsive, adaptive and accessible designs

Experience with design for mobile app (iOS and Android), desktop and web applications

Preferred Qualifications- Education & Prior Job Experience

Master's degree in human computer interaction, human factors engineering, computer science, visual design, library sciences or other related discipline, or equivalent experience or training

5+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar

Experience with accessibility standards, including WCAG 2.0+ AA compliance, localization and inclusive design

Ability to adopt and contribute to design systems and promote design standardization across the enterprise

Proven ability to work in Product and DesignOps environments to meet evolving organizational needs

Skills, Licenses & Certifications

Strong skills in modern design and prototyping tools (Figma, Adobe CC, etc.)

Understanding of HTML, CSS, JavaScript and other frontend development languages

Advanced analytical skills dealing with complex data problems and implementing sustainable solutions

Strong organizational skills and the ability to label, classify and intelligently build flows and wireframes for complex computer applications are a plus

Ability to manage multiple concurrent projects and communicate effectively with non-technical users

In-depth understanding of both qualitative and quantitative research methods

Strong understanding of user-centered design principles and a solid grasp of trends in web and app design

Familiarity with emerging technology such as generative AI and spatial computing

Proficiency in using project management tools (Rally, Jira, Aha!, etc.) to track progress and report status

Storytelling and presentation skills to effectively communicate design decisions

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.

Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.

401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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