Quoting Analyst id-9344
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
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What is The Role
This role would be aligning the work time to Eastern Time Zone: 7:00PM to 4:00AM.
Responsible for understanding and implementing the workflow, processes and business practices for distributors and partners, with strict alignment to Elastic’s compliance framework.
Basic knowledge of quote to cash workflow, order booking and order management process.
Acts as a primary point of contact for distributors and partners, liaising with external and internal stakeholders daily to support distributor and partner transactions.
Continually provide insights and look for opportunities to improve the process.
Ability to identify and differentiate the key components of problem statements, generate a range of creative solutions, evaluate them and deliver the best outcome.
Work closely with Elastic Partner Managers and Account Execs to report on all aspects and support the execution of new initiatives to drive growth.
Work across APJ and EMEA time zones ensuring adequate coverage for distributors and partners across ANZ, ASEAN, Japan, Korea, India, Greater China and EMEA markets.
Maintain the highest levels of integrity, driving adherence to Internal controls framework and ethical business practices.
Adhere to agreed SLAs around turnaround and accuracy levels for quoting / pricing activities.
Timely follow-up around approvals, and operational issues.
Hands-on experience working with Salesforce and CPQ.
What You Bring
Exceptional communication (written and verbal) skills with the ability to work independently and as a team.
Actively collaborates with team members, understands the dynamics and supports flexibly.
Seeks opportunities to improve the process and offer suitable solutions.
Constantly reviews performance with senior management to identify areas of development.
Can think on their feet in a constantly evolving environment and deliver ideal results.
Identify and prioritise distributor and partner needs and constraints.
Adopts a professional approach to distributors and partners, acts reliably and delivers results accordingly.
2 plus years of relevant work experience in quoting or distributor support and operations.
Experience working in an operational role, especially managing third-party relationships is a plus
Additional Information - We Take Care Of Our People
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
Competitive pay based on the work you do here and not your previous salary
Health coverage for you and your family in many locations
Ability to craft your calendar with flexible locations and schedules for many roles
Generous number of vacation days each year
Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
Up to 40 hours each year to use toward volunteer projects you love
Embracing parenthood with minimum of 16 weeks of parental leave