Ramp & Customer Service Agent id-8132

May 7, 2025

Company: Horizon Air The Team:

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

Role Summary:

The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions.

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Key Duties:

Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment.

Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing).

Performs aircraft grooming and security searches.

Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests).

Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage.

Loads and offloads luggage and cargo with the use of conveyor belts.

At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.

Performs other duties as assigned.

Day in the Life:

To preview of a Day in the Life of a Horizon Air Customer Service Agent press play on the video above. If the above video does not work try using the following link: Day in the Life - Horizon CSA

Job-Specific Experience, Education & Skills:

Required

Strong written and verbal communication skills.

Ability to juggle multiple tasks in a fast-paced environment.

Must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia.

Ability to learn and operate a computerized reservation system.

Typing speed of at least 25 WPM.

Ability to consistently lift 50 pounds.

Must be able to stand for long periods of time.

Must be able to bend, stoop, squat, reach and grasp.

Ability to perform basic mathematics.

Ability to work a flexible schedule including nights, weekends and holidays.

Ability to participate in paid training that may require overnight travel.

Depending on work location, ability to obtain USPS Mail Handling Certification.

Ability to obtain airport security clearance.

Ability to communicate in English.

High school diploma or equivalent.

Minimum age of 18.

Must be authorized to work in the U.S.

Preferred:

A minimum of 1 year of customer service or community service experience.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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