Remote Customer Service Representative id-9898

May 31, 2025

Full job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

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Remote Customer Service Representative

$14.00 HR

Please note that applicants residing in the following states are not eligible for this position:

AK, AZ, CA, CO, CT, DE, HI, IL, ME, MD, MA, MS, NJ, NY, OR, RI, TX, VT, and WA.

Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client’s customers. With paid training, competitive pay at $14/hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day.

What We Offer:

Work From Home

Full Time Employment (40 hours/week)

Must have flexibility to work any of our 8-hour shift schedules during our business hours.

Business Hours: Monday – Sunday, 24/7

Competitive Pay: $14.00 starting on day one

Shift differential: $1.50 per hour for hours between 6PM- 6AM

Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm)

Incentive Plan: Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence).

Career Growth: Opportunities to advance your career in a supportive, innovative environment.

Benefits: Comprehensive benefit options and a great work environment that values your success.

What You’ll Do:

Efficiently manage a high volume of inbound calls in a fast-paced environment.

Listen actively to understand customer needs and offer clear, accurate information.

Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.

Assist cardholders with inquiries regarding transactions and account statuses.

Process transactions efficiently via web-based applications and handle research requests with precision.

Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.

Maintain in-depth knowledge of company and client programs, policies, and technology.

Support team operations during peak times or absences to help maintain seamless service.

What We’re Looking For:

A dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period.

An effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner.

A calm and composed professional who can navigate challenging conversations with empathy and efficiency.

A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.

A tech-savvy problem solver who’s comfortable learning and adapting to new tools and technologies.

A focused multitasker who thrives in a structured, high-volume call center environment.

Required Qualifications:

Must be at least 18 years old and possess a High School Diploma or equivalent.

Must have 6 months of Customer Service, Call Center or Dispatch experience.

Complete a background check, credit check, and security fingerprinting.

Compliance with camera requirements for meetings and training.

Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs.

Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.

Equipment: The company will provide all necessary computer equipment

Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download.

Working knowledge of computers and Windows applications.

Preferred Qualifications:

1+ years of previous call center experience

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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