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Remote Medical Customer Service Representative (Florida) IMPORTANT (Fraud Alert): RemX will never ask for any form of payment at any point in the hiring process. If you are asked to pay, report it immediately-this is illegitimate and unlawful. RemX will not accept falsified resumes or documents; submissions found to be falsified may be investigated and subject to further action. Company: Fortune 500 Pharmaceutical Client (via RemX) Position: Remote Medical Customer Service Representative Location: Florida residents only Pay: $16/hour - Weekly pay + Benefits Training: Paid Equipment: Provided Schedule: 8:00 a.m.-10:00 p.m. Eastern (must be able to work any 8-hour shift within this window) What You'll Do Manage high-volume inbound calls; place outbound calls as needed based on department needs. Provide accurate information to patients and/or healthcare providers. Assist callers with program details and application status updates. Follow a defined call script while delivering an effortless, high-quality customer experience. Document interactions thoroughly and provide appropriate follow-up and next steps. Multitask across multiple internal systems. Adhere to company policies, procedures, and KPI expectations. Requirements Must have: 1+ year of recent call center experience (no exceptions). Healthcare experience is a plus but not required. Proven ability to multitask and use dual monitors. Consistent performance against required KPIs. Quiet, private workstation and high-speed internet with modem access (required). Excellent verbal and written communication; strong active listening and problem-solving. Basic computer proficiency (typing, data entry, system navigation). Strong attention to detail and accuracy. High school diploma or equivalent. How to Apply (Immediate Consideration) Email your up-to-date resume to Yolanda.Deleon@REMX.com with the subject line: "Remote CSR." Equal Opportunity: RemX is an Equal Opportunity Employer and is committed to a diverse, inclusive workplace.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...