Remote Travel Planner id-10380

June 7, 2025

Description:

The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 13.5 million members and customers across 14 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

Primary Duties and Responsibilities (Basic Job Description):

Travel Planners and Vacation Designers are responsible for selling travel to AAA Members and non-Members in a professional and service-oriented manner while supporting the ACG preferred partner program. Participants in this role answer incoming phone calls, respond to Internet inquiries and initiate outbound calls to sell air, car, hotel, cruise and tour travel services to AAA members and other clients, abiding by the policies and procedures of AAA Auto Club Group and the Travel Agency business unit.

Other Jobs You May Be Interested In

Total Compensation Overview

Auto Club Group Travel Planners earn a competitive base salary of $16.02 per hour to start along with performance-based incentives.

Average 1st and 2nd year earnings $45,000+

Average 3rd year earnings $57,000+

Full time, paid training

Participation in travel industry incentive programs, product knowledge webinars, and training programs.

Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Additional benefits include, but not limited to:

401k Match

Medical

Dental

Vision

Paid Time Off after 90 days of employment

Paid Holidays

Required Qualifications:

Experience and Skills:

Previous successful sales experience

Basic geography knowledge with ability to locate travel destinations worldwide including ability to read maps and use travel related tools (i.e. directional cues)

Strong written and verbal communication and listening skills

Must be organized with ability to manage time effectively

Previous experience in goal-oriented sales position

Ability to troubleshoot minor computer issues on own

Education:

High School Diploma or equivalent

Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing The Auto Club Group products as appropriate

Preferred Qualifications:

Experience and Skills:

Prior travel industry experience including expertise in travel applications such as Galileo/Apollo or similar reservation systems

General travel industry knowledge and terminology

Shown ability to provide premium sales and service in a call center environment

Prior work from home experience

Intermediate level or higher PC and internet knowledge especially concerning Microsoft Suite

Professional telephone etiquette skills

Personal travel experiences

Performing mathematical calculations accurately

Qualifications and Abilities:

Perform as part of a team and individual to the success of all

Ability to operate efficiently in a multi-channel (phone, email, and chat) environment while maintaining positive and professional enthusiasm and energy

Ability to multi-task in a fast-paced detailed oriented environment while maintaining accuracy in digital records

Detailed oriented with effective problem-solving skills

Ability to meet and exceed established performance goals

Work Environment:

Work from home environment meeting the following requirements.

Schedules include mornings and evenings and operate on weekends and holidays.

Schedules will be based on business needs, and usually rotate a set schedule every two weeks. Multiple close shifts in a week are required (11:30AM – 8:00PM EST). Saturdays are on a rotation, and you are anticipated to work multiple Saturdays a month. Day off during during the week when you work Saturday.

All schedule requirements are subject to change based on business needs. During training you will be expected to work Monday thru Friday and an eight-hour shift between 9:00AM – 8:00PM EST.

Home Office Requirements include:

A designated quiet workspace free from interruptions and distractions

Workspace large enough for 2 monitors, pc, and phone

100mb per second high-speed Internet with ability to connect a computer and phone line directly into a modem

Two Ethernet cords long enough to reach from modem/router to designated home office workspace

Personal smart device with ability to download company apps for network access

Personal laptop or computer for initial orientations and training until arrival of ACG equipment (Chrome book or tablets will not provide system requirements needed)

Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, genderidentity, sexual orientation, national origin, disability or protected veteran status.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER