Senior Customer Solutions Engineer, gTech Sustainability id-9174
Job Description
Minimum qualifications:
Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience.
6 years of experience coding with one or more programming languages (e.g., Java, C/C , Python).
6 years of experience working with web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
Experience in technical troubleshooting, and managing internal/external partners or customers.
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Preferred qualifications:
Experience with Google Cloud ML deployments.
Experience with Neural Networks (Computer Vision) models.
Knowledge/experience in sustainability, particularly waste and recycling.
Strong technical leadership, project management, analytical problem solving, and troubleshooting skills.
Excellent communication skills both verbally and written and comfortable in both business and technical discussions.
Independent and can comfortably work in ambiguous environments with minimal guidance.
About the job
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.