Senior Manager, Retail Sales id-10523

June 10, 2025

Job Description

About Us:

Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast distribution in the USA and is the exclusive distribution partner for Sony PlayStation in Latin America. Our leadership, processes and partnerships have earned us a reputation as the premier provider of flexible, dynamic distribution solutions for publishers, manufacturers, and retailers around the world.

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If you are a self-starter who is driven in ensuring that we achieve business results and create a great company culture while doing it, then we are looking for you!

Scope:

The Senior Manager, Retail Sales, is responsible for developing and executing the company's direct sales and marketing strategies. This role plays a critical part in maintaining and growing revenue and profit margins from both major and independent retail accounts, in alignment with the company's strategic objectives and performance targets.

Duties & Responsibilities:

Account Management & Customer Engagement

Manage and grow multiple retail accounts, cultivating strong, trust-based relationships across all customer touchpoints

Serve as the primary contact for key clients, ensuring consistent communication and high levels of satisfaction

Drive customer retention, renewals, upselling, and long-term account success

Develop and maintain robust relationships with new and existing customers and vendors through regular communication, visits, and excellent service

Lead customer business reviews and sales proposal development, including responses to RFPs

Sales Strategy & Execution

Assist in complex sales negotiations, lead sales presentations, and support the closing of new business opportunities

Identify and secure exclusive distribution opportunities and drive strategic growth across accounts

Analyze market trends and conduct competitive and customer surveys to inform sales strategies

Support development and implementation of pricing protection programs and Market Development Fund (MDF) processes in coordination with Finance

Campaign & Performance Management

Oversee campaign execution in partnership with Account Managers and Operations, including asset setup, trafficking, optimization, QA, and troubleshooting

Collaborate with cross-functional teams to exceed campaign goals through data-driven decision-making and performance management

Utilize analytics and reporting tools to assess campaign performance and customer success and identify opportunities for process or product improvements

Manage and deliver insightful campaign reports, including weekly updates and Quarterly Business Reviews (QBRs)

Operational Alignment & Reporting

Coordinate closely with Finance and Operations on forecasting, budget tracking, returns, and net profit/ROI analysis

Lead retail item setup and ensure accurate execution of product launches and promotional bundles

Maintain up-to-date reporting both internally and externally, providing insights and key business metrics

Drive alignment between Customer Service and internal teams on order management and return processes

Leverage CRM tools to track customer activity, ensuring timely follow-up and complete visibility

Process & System Leadership

Champion adherence to established campaign and sales processes, including digital campaign setup, creative execution, and pixel strategies

Identify and recommend process improvements to drive efficiency, scalability, and enhanced customer experience

Serve as the key liaison for retail systems and IT needs, ensuring technology supports business goals and team effectiveness

Cross-Functional Collaboration

Partner with Analytics, Finance, IT, and Operations to ensure seamless execution and ongoing optimization of retail initiatives

Represent the company at trade shows, industry events, and client meetings to support strategic development and brand positioning

Skills & Qualifications:

A degree in Business, Marketing, Sales, or a related discipline is strongly preferred; equivalent professional work experience will also be considered

7+ years of processive experience in retail sales, account management, or business development

Proven experience managing large retails accounts (both major chains and independents)

Demonstrated success in leading sales teams and achieving or exceeding revenue targets

Strong analytical skills with the ability to interpret sales data, customer metrics, and market trends

Experience with forecasting, budget management, ROI analysis, and P&L responsibility

Proficiency in using data to inform decision-making and drive continuous improvement

Experience collaborating across departments such as operations, finance, IT, logistics, and marketing

Strong understanding of supply chain, inventory planning, and retail systems

Excellent communication, negotiation, and presentation skills

Ability to lead and influence cross-functional teams and senior stakeholders

Demonstrated ability to coach and develop team members

Proficiency in (Tableau, Power BI, or Excel)

Perks:

Health benefits are effective the first of month after hire date

401(k) including Roth and Traditional

Vacation and sick time entitlements

10 paid holidays - no waiting period

Bonus eligibility

The successful candidate will receive a conditional offer which will be contingent upon a successful background clearance obtained through our contracted third-party vendor. The standard clearance requirements depend on the position and may include some or all of the following: criminal or credit clearance, employment verification, education verification, and driver's abstract review.

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