Senior Program Manager, MFN External Fulfillment (Self-Ship) id-9073

Description

 

As we strive to be Earth's most customer-centric company, Amazon has reinvented how hundreds of millions of people shop online – providing Customers with the opportunity to find and discover virtually anything they want to buy and providing millions of Sellers with a platform for growing successful businesses. Thousands of Amazon Sellers ship their orders directly from their own warehouse and we are building software to help them offer their items through programs like Merchant Fulfilled Network. True to Amazon’s tenets, customer and seller obsession are always at the forefront of our decisions. We innovate and design our services and tools with a focus on customer and seller experience, followed by our focus on technology and worldwide scaling.

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The External Fulfillment team is looking for an experienced Program Manager III with experience in online, e-commerce logistics or fulfillment. You will be responsible for designing, launching, and driving adoption of new transportation and fulfillment initiatives that shape the future of the customer experience for merchant fulfilled shipments on Amazon. This position includes working extensively with third party carrier stakeholders internally and externally to drive adoption of MFN transportation offerings world-wide. A successful candidate will set work with 3P carriers, product teams, country leadership teams, and account management teams to clear hurdles to growth in WW marketplaces and allow sellers to deliver improved delivery experience for customers. Candidates will have an established background in transportation, program management, excellent communication skills, and a motivation to achieve results in a dynamic fast paced environment.

 

Basic Qualifications

 

 

5+ years of program or project management experience

Experience using data and metrics to determine and drive improvements

Experience owning program strategy, end to end delivery, and communicating results to senior leadership

 

Preferred Qualifications

 

 

2+ years of driving process improvements experience

Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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