Senior Specialist, Executive Experiences id-6771

April 17, 2025

Zendesk is built on a unique combination of powerful software and human ability, which allows us to strike the perfect balance of innovation and empathy. It’s what Zendesk is known for, and it’s why we're known as the intelligent heart of customer experience. We are seeking an ambitious Senior Specialist, Strategic Events to play a critical role in supporting the planning and execution of high-impact executive engagements, including external customer-facing events and internal GTM (Go-to-Market) programs such as Sales Kickoffs (SKO) and President’s Club. This role focuses on logistics, stakeholder coordination, and operational excellence to deliver exceptional experiences that align with Zendesk’s brand and business goals. If you have a passion for delivering seamless, memorable executive experiences and thrive in a fast-paced environment, this is the perfect opportunity for you.

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What you’ll be doing

Assist in planning and executing experiences for executives at events, meetings at Zendesk headquarters or at customer and prospect locations, as well as intimate executive engagements.
Coordinate logistics, including venue selection, catering, travel, and AV/technology for in-person and virtual engagements.
Manage timelines and budgets, ensuring cost-effective solutions without compromising quality.
Work closely with sales, marketing, customer success, and product teams to gather insights and tailor executive engagements.
Act as a liaison between internal teams and external vendors to ensure seamless execution.
Support planning and logistics for high-profile internal events, such as Sales Kickoff (SKO), President’s Club, and leadership offsites.
Manage logistics for GTM events, including venue contracts, travel arrangements, and internal communication.
Assist in post-event analysis and reporting by gathering and analyzing participant feedback, identifying areas for improvement and suggesting actionable insights.

Qualifications

3-5 years of experience in event coordination, experiential marketing, or program management, preferably in a B2B or technology environment.
Proven ability to manage multiple priorities, timelines, and stakeholders in a dynamic environment.
Strong organizational skills with exceptional attention to detail.
Excellent interpersonal and communication skills, with the ability to collaborate effectively across teams.
Proficiency in Google Workspace, Asana and event management platforms; experience with CRM systems like Salesforce is a plus.
Experience supporting high-profile executive engagements and/or GTM programs (e.g., SKO, President’s Club).
A proactive, solutions-oriented approach to problem-solving.
Ability to travel to global events as needed up to 20% of the time.

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