Senior Technical Engineer id-8729

May 14, 2025

Description

Traliant, a leader in compliance training, is on a mission to make workplaces better, for everyone. With a promise of “compliance you can trust, training you will love,” Traliant offers engaging, story-based online courses supported by an expert in-house legal team covering essential topics like sexual harassment training, diversity training, code of conduct training, and many more. Backed by PSG, a leading growth equity firm, and serving over 14,000 organizations globally, Traliant has been recognized on Inc.’s list of 5000 fastest-growing private companies in America for four consecutive years, along with multiple awards for its products and workplace culture. For more information, visit http://www.traliant.com and follow us on LinkedIn.

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This position requires the exercise of discretion and independent judgment, including, strong troubleshooting and organizational skills, excellent communication skills, and a high level of professionalism when working with customers.

Key Responsibilities

• Act as primary point of contact for escalations and ensure timely, accurate solution of technical problems

• Monitor system performance, conduct root cause analyses and implement long term fixes

• Work independently to research issues and uncover solutions

• Consult and interface with customers to manage, address and troubleshoot any LMS or HRIS concerns, issues or escalations independently

• Focus on providing an exceptional customer experience and increasing time-to-value for our customers.

• Proactively identify and troubleshoot problems, working cross-functionally with product, engineering and sales teams.

• Collaborate with product delivery team

• Partner cross functionally with Engineering to deploy new eLearning and LMS technologies

• Manage stakeholder feedback and communications

• Contribute to and execute on product roadmap

Required Skills And Experience

• Bachelor’s degree or equivalent experience

• Proficient in JavaScript

• Proven track record in technical troubleshooting, particularly in SaaS or enterprise environments

• Strong analytical and problem-solving skills with a proactive mindset

• Experience with popular HRIS systems, preferred

• Familiarity with LMS platforms, preferred

• Familiarity with Articulate Storyline, preferred

• Excellent verbal and written communication skills, with the ability to convey complex information clearly.

• Demonstrated ability to make independent decisions, troubleshoot issues, and resolve problems effectively.

• Familiarity with AICC protocols, preferred

• Familiarity with SCORM protocols, preferred

• Prior experience with Salesforce, a plus.

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