THE TEAM The mission of the Service Department is to deliver highly efficient and elevated Service Counter experiences. THE OPPORTUNITY Aritzia is growing, and our Service team in Retail is growing with it. This is a unique opportunity to be part of the team responsible for delivering highly elevated service to support loyal, enduring relationships with the client. As a Service Advisor, you will deliver Everyday Luxury experiences by being present and engaging in service interactions, maintaining our curated spaces, appreciating our clients, and exceeding their expectations. Along with your team, you will process transactions, manage client services, and uphold exceptional organization at the Service Counter to create memorable moments for clients in the most important area of the store. And, with the skills you gain in this role, the opportunities are endless – from a rewarding career in Retail to continued growth and development with Aritzia. THE ROLE As the Service Advisor, you will: Deliver extraordinary experiences and make meaningful, memorable moments at the Service Counter Match Clients with their product while directing them to the right Service Counter Carefully prepare and package the product for an Everyday Luxury opening experience Efficiently and accurately process transactions while preserving a world-class client experience Accurately and efficiently manage the end-to-end process of services, supporting with notifying clients of their incoming services, consistently auditing services, and proactively resolving opportunities to mitigate impacts to the client experience Support service counter operations, including managing the line to ensure clients are serviced as quickly as possible and product is returned to the sales floor THE QUALIFICATIONS The Service Advisor has: Proven skills, education, and/or applicable certifications Previous experience operating a point-of-sale system is an asset A commitment to learn and apply Aritzia's Values, Business and People Leadership principles The ability to collaborate fluently with cross-functional partners A commitment to quality and investing in results that add value to the business An understanding and a passion for the industry in which we operate An understanding of Aritzia’s brand vision and style fundamentals with a focus on trends and cultural influences THE COMPENSATION The typical hiring range for this position is $20-$30 USD per hour. Aritzia’s Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy. Along with aspirational workspaces, elevated employee perks and experiences - we provide it all. THE PERKS Some of the industry-leading benefits you will receive working at Aritzia: Product Discount – Maybe you’ve heard of our famous product discount? You have now. Aritzia Virtual Wellness – Because your health, happiness, and safety matter – 24/7 resources to support you in your wellbeing goals, be it physical, mental, social, or financial. Aspirational Workspace – Our boutiques are specially designed to be places of beauty, creativity, and inspiration. From the product to the art to the music pumping through our top-of-the-line sound systems. It’s all part of the Everyday Luxury experience you – and our clients ARITZIA Aritzia est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Notre objectif est d’être inclusifs, diversifiés et à l’image des collectivités où nous travaillons tout en créant un environnement où tout le monde peut réussir professionnellement. Cet engagement s’applique à l’ensemble des candidat(e)s et membres du personnel, peu importe leur race, leur origine ethnique, leur citoyenneté, leurs croyances, leur lieu de naissance, leur religion, leur sexe, leur identité ou expression de genre, leur orientation sexuelle, leur état matrimonial, leur état civil, leur handicap, leur âge et leurs autres caractéristiques protégées. À tout moment durant le processus de recrutement ou l’emploi, les candidat(e)s peuvent faire une demande d’accommodement en raison d’un handicap ou de toute autre caractéristique protégée en communiquant avec l’équipe Ressources humaines et culture. Le luxe au quotidien. Pour sublimer votre monde.ᵐᶜ Nous représentons le luxe au quotidien. Ensemble — c'est notre raison d’être et notre manière de faire. Vous travaillerez avec des personnes au talent incomparable dans le but d’obtenir des résultats exceptionnels. Vous maximiserez votre potentiel grâce à une culture basée sur le rendement. Vous ferez partie intégrante de l’équipe. Vous transformerez votre monde — ainsi que celui de tous ceux et celles qui aiment et qui aimeront Aritzia. Des possibilités infinies s’offrent à vous. Transformerz votre monde en vous joignant à notre équipe. Vous voulez en savoir davantage? Ce que nous faisons Qui nous sommes Durabilité Dons aux collectivités