Snr Program Manager, Incident Reporting, On-Road Incident Management (ORIM) id-7530

April 29, 2025

Description

Across Amazon’s Last Mile Logistics organization, we take the safety of drivers, customers, and community members seriously and maintain high standards for safety incident reporting. Amazon’s On-Road Incident Management team is seeking a highly motivated individual to own and develop an incident reporting compliance program to hold our delivery partners accountable for setting a culture of safety across the delivery network. This role will be crucial in ensuring timely and accurate reporting of on-road incidents while driving continuous improvements of Amazon’s reporting mechanisms.

Amazon's On-Road Incident Management team works to build products that support end-to-end incident management, from digital intake channels, centralized incident repositories, supporting investigation operations, and surfacing safety analytics to inform safety and prevention initiatives.

Other Jobs You May Be Interested In

Lead end-to-end ownership of the incident reporting compliance program, including strategy development, implementation, and continuous improvement of the Monitoring and Enforcement Plan (MEP)
Design and implement scalable processes to monitor, investigate, and enforce compliance across the global delivery partner network
Develop and maintain comprehensive program documentation, including policies, procedures, enforcement guidelines, and wiki sites for clear communication across the organization
Partner with legal teams to ensure program alignment with Program Policy requirements and lead program reviews for strategic evolution
Collaborate with multiple stakeholders including Customer Service, Emergency Response, Safety, Legal, and Operations teams to drive program success
Develop compelling business cases for new features and program improvements, including financial impact analysis and entitlement justification
Design and execute change management and communication strategies for new product feature implementations, ensuring smooth adoption across the network
Partner with analytics and product teams to develop reporting mechanisms, identify system improvement opportunities, and drive implementation of new features

Basic Qualifications

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER