Specialist, Collection Resolution-Remote (Central Florida Only)

November 5, 2025

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WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY*At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.Here’s why you will love it here:<ul><li>Recognition Programs and Rewards</li><li>Excellent health care options, including medical, dental, and vision</li><li>A people-first culture</li><li>Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.</li><li>Perks at work: Employee Pricing platform</li><li>Employee Assistance Program that supports your physical and mental well-being.</li><li>Paid Vacation Time and Paid Sick Days</li><li>401(k) program with company match</li><li>Tuition reimbursement programs</li><li>Numerous learning and advancement opportunities</li><li>And more!</li></ul> This is a remote role for Orlando based candidates.The Resolution Specialist will be responsible for reviewing and responding to consumer complaints regarding the servicing and collecting of the mortgage and/or maintenance fees associated with the vacation ownership account (both early and late-stage collections). This position will assist owners in understanding of the terms and conditions related to their ownership and contracts. Additionally, the resolution specialist will attempt to collect payment(s) owed on accounts in varying stages of delinquency (where applicable) while aligning with all Federal and State laws. Required Qualifications:<ul><li>High School Diploma or equivalent</li><li>Organizational and interpersonal skills</li><li>Proficient in Microsoft Office including Word.</li></ul>Preferred Qualifications:<ul><li>Bachelors Degree</li><li>2+ years customer service experience</li><li>Previous experience working in the timeshare industry.</li></ul>HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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