Sr Customer Strategy & Portfolio Consultant id-7735

May 1, 2025

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Job Summary

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Collaborate across the Customer Organization to lead the strategy, development, and management of the comprehensive Plan, including high priority initiatives, ongoing strategies, and ad hoc studies and efforts. Integrate and align strategic planning efforts with organizational metrics and goals, the portfolio of initiatives, Technology, and company-wide governance. Drive socialization and bringing awareness of planning timelines, processes, and needs to Department Leaders, Planners, and Teams. Lead management of the Customer Organization’s Leadership and Executive governance forums.
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.   
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. 

Responsibilities

Lead the building, tracking, planning and socialization of the comprehensive Customer Organization Plan and Strategy, including identifying risks, opportunities, and mapping to the proper KPI's
Own development, management, tracking, and monitoring of Customer Organization performance against KPIs and track initiatives linked to KPI improvement
Drive standardization of strategic planning and portfolio management processes as applicable across the Customer Organization
Own translation of big picture strategy to distinct capability improvements for the Customer Organization
Lead the monitoring of the Customer Portfolio, including tracking risks, issues, and scope management and ensure the appropriate level of escalation is in place, including work across the organization with other project Leaders
Develop executive-level presentations related to projects or the Customer Organization plan that are geared to provide executive decision support or provide updates to Customer Organization performance
Lead Customer Organization governance forums and develop/compile content to support forum facilitation
Establish and maintain cross-functional partnerships throughout Customer, Commercial, and Operations Teams to drive results and outcomes
May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

Knowledge of project management, strategic planning, and portfolio management principles
Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Skilled in Microsoft PowerPoint and creating high-quality, Executive-level presentations
Ability to deliver a high volume of Executive-level presentations in short periods of time
Ability to drive cross-functional alignment amongst all Leadership levels (Officer, Director, Manager)
Skilled in giving full attention to what other People are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Ability to manage a high volume of fast-paced and quickly-changing details and requests from multiple Leaders regarding Customer and cross-functional governance
Ability to quickly make sense of, combine, and organize information into meaningful patterns

Education

Required: High School Diploma or GED

•

Experience

Expert level experience, expansive and far-reaching knowledge in:

Strategic planning
Managing cross-functional projects or portfolio planning
Cross-functional coordination
Executive-level storytelling
Developing strategies, plans, and decisions, and communicating them to executive leadership
Portfolio and program management

Licensing/Certification

N/A

Physical Abilities

Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits:

Competitive market salary from $122,200.00 - $135,800.00 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible

dependents too)

• Southwest will help fund your 401(k) retirement savings with Company

contributions up to 9.3% of your eligible earnings**

• Potential for annual ProfitSharing contribution in the Southwest Retirement

Savings Plan- when Southwest profits, you profit***

• Competitive health insurance for you and your eligible dependents (including

pets)

• Southwest offers health plan coverage options that start from the very first day of

employment. You will have 30 days to select and enroll in your health plan with

coverage retroactively available to your first day of employment.

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