Sr Executive Assistant id-7734

May 1, 2025

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

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All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Sr Executive Assistant delivers on our Purpose by supporting members of the Senior Management Committee (SMC). This role manages the Executive administrative functions and serves as an integral member of the Executive’s Leadership Team by setting the tone for the office, attending meetings as required, and communicating messages on behalf of the Executive. The Sr Executive Assistant is an organized collaborator who is ready to support a fast-paced environment with strong Leaders.

We are hiring a Sr Executive Assistant for the following departments: Customer Care, Treasury, and Flight Ops. The recruiter will discuss the specifics of each role during the interview process.

Additional Details

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Responsibilities

Understand Executive’s business, goals, priorities, expectations, overall Company strategy and organizational structure
Identify problems, evaluate solutions and alternatives, determine when Executive action is required, and recommend solutions
Coordinate, direct, oversee and perform all administrative services includes policies and procedures for Executive and Department. Manage and maintain Executive’s records and filing systems. Comply with record retention policies and legal holds as needed. Coordinate departmental finances, budget preparation, expense reports, and personnel issues
Strategically manage schedules, coordinate and prioritize, manage schedule conflicts and changing business and personal prioritizes, ensuring necessary follow-up. Maintain current and accurate Executive calendar appointments
Lead, support, plan and execute internal and external important, highly visible, and highly confidential meetings and events of various sizes for Executive and Department. Coordinate all details. Manage logistical arrangements, create itineraries, and coordinate detailed agendas for Executive
Manage projects, create presentations, and manage deadlines for Executive and Team
Manage Executive’s inbox. Read, sort, route, prioritize and distribute incoming mail or other materials
Prepare correspondence, messages, reports and presentations, distribute communication on behalf of Executive, including Employee communication, external business, and others, as required. Provide Executive with pertinent materials and preparation for meetings, perform related research and analysis, as directed
Master Executive's voice to manage and execute communication, departmental communication such as memos, social media platforms, internal and external presentations and Executive correspondence. Proofread, and edit presentations as needed
Management of Executive’s various social media platforms while coordinating with Executive Platform owner to ensure accurate messaging
Proactively initiates and coordinates sharing of knowledge and best practices across Executive Assistant and administrative community; proactively leads by example, provides guidance and mentorship to members of the administrative community
Works with very minimal or no supervision
May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills, and Abilities

Knowledge of general business and management principles
Knowledge of administrative procedures and systems such as word processing, recordkeeping, and other office procedures and terminology
Knowledge of technology platforms and ability to do troubleshooting for Executive
Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer Satisfaction
Knowledge of media production, communication, and dissemination techniques and methods, including alternative ways to inform via written, oral, and visual media
Excellent project management, time-management and priority-setting skills and ability to multi-task and pivot tasks unexpectedly
Excellent judgment, problem solving skills and decision-making ability
Superior verbal and written communication skills, communicating effectively as appropriate for the needs of the audience with knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Expert skills with Microsoft Office Suite, including Teams
Superior organizational skills, with ability to prioritize, manage and balance multiple priorities and competing requests in a high volume, fast-paced environment
Ability to prioritize, manage and balance multiple priorities and competing requests in a high volume, fast-paced environment
Ability to partner and build relationships across the enterprise, companywide
Ability to work independently in a team environment and be resourceful with little or no supervision
Ability to maintain confidentiality

Education

Required: High School Diploma or GED

Experience

Advanced level experience, seasoned and specialized knowledge in:

Administrative Support
Customer Service
Project Lead related fields

Licensing/Certification

N/A

Physical Abilities

Ability to perform work duties from limited space work station/desk/office area for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Ability to lift and/or pull medium weight loads (approx. 25-50 lbs) on occasion

Other Qualifications

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Ability to work in an on-call environment and have a flexible work schedule to support the needs of the business as necessary
Ability to travel with some overnight stays required

Pay & Benefits:

Competitive market salary from $86,850 per year to $96,500 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:   

Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) 
Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
Competitive health insurance for you and your eligible dependents (including pets)
Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

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