Sr. Tech Training Specialist, Kuiper Business id-7573

April 29, 2025

Description

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

We are looking for a Technical Training Specialist. We are rapidly developing global training videos and courses for installation,

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Design and develop technically complex, interactive, and scalable technical training content
Create immersive learning experiences by applying design principles to training materials, ensuring optimal user engagement and knowledge retention
Collaborate with SMEs to gather technical requirements and translate complex concepts into effective, visually appealing learning experiences
Apply instructional design principles (ADDIE) and UX methodologies to create comprehensive technical training programs aligned with business goals
Conduct user research and usability testing to continuously improve the effectiveness of training materials
Perform training needs analysis, evaluate existing programs, and identify areas for improvement in both content and user experience
Develop assessment strategies and interactive scenarios to measure technical competency and learner comprehension
Collaborate cross-functionally with stakeholders, SMEs, program managers, and operation teams to ensure cohesive and effective training solutions
Contribute to the development and maintenance of training documentation, guidelines, and standards, ensuring consistency in both technical content and user interface

Export Control Requirement

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

A day in the life

You will lead our efforts to develop the mechanisms, workflows and budget to support our ongoing operations needs. This includes identifying internal and external partnerships and working across Amazon to develop and execute a compelling model of learning management and training. You will support customer support and field service operations to balance our business needs while ensuring we have a properly trained and educated workforce to support our customers.

About The Team

The Global Development team mission is to plan, develop and execute on strategies to launch and operate Kuiper services globally. Through regional and local country operations, our team is responsible for delivering revenue from residential and small business broadband services. On a global level, regional and country level, the team develops business models, local and regional partnerships and fixed service operations in service enabled countries.

Basic Qualifications

Bachelor's degree in Instructional Design, Educational Technology, Technical Training, Design, or a related field

2+ years in training development and/or UX design

Demonstrated experience in design principles and practices, including user research, wireframing, and prototyping

Proven ability to design and develop interactive and engaging technical learning content

Proficiency in multimedia authoring tools and learning management systems

Experience with UX design tools

Ability to work collaboratively with subject matter experts and cross-functional teams

Preferred Qualifications

Master's degree in Instructional Design, Educational Technology, Technical Training, UX Design, or a related field

Proficiency in 3D software applications and ability to create complex simulations for training purposes

Expertise in research methodologies and usability testing for learning experiences

Experience with learning analytics, data visualization, and training evaluation methods

Certification in technical training or UX design

Familiarity with programming languages (e.g., JavaScript, Python) for creating interactive training modules Experience with agile project management methodologies and tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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