System Support Specialist id-8162

May 8, 2025

Full job description

TEKsystems is seeking a detail-oriented and proactive individual for an entry-level System Support Specialist/Service Desk position within the Central Operations team for one of our clients based in Portland, Oregon. This role is essential to ensuring system integrity through monitoring, troubleshooting, and providing exceptional customer support via phone and email.

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General:

Complete assigned tasks promptly and accurately.
Follow shift-specific task assignments and complete checklists.
Monitor system operations and logs throughout the shift.
Assist team members as needed.
Ensure all service tickets contain thorough and accurate details.
Participate in regular one-on-one meetings with supervisors, offering feedback and suggestions for improvement.
Adhere to scheduled breaks and lunches.
Maintain an organized and efficient workspace.
Support the next shift by ensuring a seamless transition.

Essential Functions:

Professionally handle incoming customer inquiries and assist with troubleshooting various system components.
Provide backup support to maintain system reliability.
Monitor error logs, alerts, and communication networks, escalating issues as necessary.
Accurately input and verify data in scheduling systems.
Execute daily checklist tasks efficiently.
Contribute to assigned projects as a team member.
Perform User Acceptance Testing for system updates.
Complete system configuration requests.
Identify and troubleshoot processing errors, escalating when required.
Undertake additional duties as assigned.

Phone Support:

Log into phone systems promptly at the start of shifts if assigned.
Deliver high-quality customer service by addressing callers professionally and efficiently.
Aim for first-call resolution.
Document all incoming calls as service desk tickets.

Email Support:

Monitor and respond to customer inquiries via email as assigned.
Convert customer emails into service desk tickets.
Maintain professional and courteous communication.
Provide status updates as needed.

Skills & Qualifications

Required:

High school diploma or GED; Associate's or Bachelor's degree preferred.
Ability to obtain necessary licenses
Proficiency with office applications.
Strong problem-solving skills and ability to remain calm under pressure.
Self-motivated team player with excellent communication skills.
Detail-oriented and able to manage multiple priorities effectively.
Flexible availability, including evenings, weekends, and holidays.
Reliable transportation and punctuality.

Preferred:

Associate’s or Bachelor’s degree.
Some experience with system configurations.

Physical & Mental Demands

Ability to remain seated for extended periods while working at a desk.
Perform repetitive tasks such as typing and phone communication.
Maintain focus on details despite interruptions or shifting priorities.
Vision requirements include close vision, color differentiation, and peripheral awareness.

Experience Level

Entry-level

Pay and Benefits

The pay range for this position is $18.00 - $18.75/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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