Technical Support Specialist – Live Chat (Remote / No Phone Required)

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We are seeking Technical Support Specialists who are committed to redefining customer service excellence. This role doesn’t simply involve responding to queries; it's about understanding the customer's needs, exploring challenges, and delivering innovative solutions. Roles: You will be a key player in our technical team, using live chat to assist customers with their technical issues, guide them through solutions, and provide detailed support for a variety of inquiries. Contract Details: Rate: $35 per hour Contract Length: Open-ended for maximum flexibility Responsibilities: Provide live chat support to address technical queries from both existing and potential customers. Use technical knowledge to troubleshoot problems and offer solutions. Maintain a high standard of customer interaction, ensuring satisfaction and effective resolution of issues. Requirements: Device Access: Must have access to a device capable of managing social media and website chat functions (Phone/Tablet/Laptop). Independence: Ability to work independently while following detailed instructions. Internet: Reliable internet connectivity required. Availability: Minimum of 10 hours per week. Location: This position is fully remote, ideal for candidates looking for flexible work arrangements. While open to global applicants, preference is given to candidates in the United States. If you are passionate about technology and customer service and are looking for a role where you can make a real impact, we would love to hear from you.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...