Twilio + Make Outbound Call Setup with Recording id-9346
Summary
Context:
I want to automate outbound prospect calls triggered from Monday.com using Twilio + Make (formerly Integromat).
The scenario is mostly in place, but I’m running into technical issues:
Call connects and hangs up immediately
Twilio voice error: “An application error has occurred, goodbye”
My goal is to call a dynamic prospect number, record the call, and send the recording to Make via a webhook.
What I want built:
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A fully working Make scenario that:
Is triggered from a button click in Monday (via webhook)
Calls the prospect (using Twilio — From is fixed, To is dynamic)
Records the call once answered
Sends the .mp3 to a webhook (Make)
(Optional) Transcribes or analyzes the call and logs it in Monday or Slack
What I already have:
Active Twilio account with working number
Monday CRM setup
Make scenario triggered by webhook
Twilio module with inline TwiML logic
Recording webhook Make URL ready
Issues I'm facing:
Call is dropped immediately upon answering
Error 12100 – Document parse failure from Twilio
TwiML may be malformed or misinterpreted
No recording triggered, or webhook not received
Who I’m looking for:
A freelancer with proven experience in Twilio Programmable Voice + Make (Integromat) to:
Review and correct the TwiML used
Ensure the dynamic To number works reliably
Guarantee the call is recorded and callback sent
(Bonus) Help structure call follow-up logic in Make/Monday
Please include:
Examples of previous Twilio + Make integrations you’ve built
Your availability to get started (preferably ASAP)