UI State Call Support Analyst (Remote) id-9785

May 30, 2025

Who We Are:

As the largest privately held service provider in our industry, Thomas & Company stands at the forefront of delivering innovative and comprehensive solutions that help businesses optimize their operations and manage critical aspects of human resources. We specialize in offering unmatched unemployment cost control, employment verification, and tax credit services, all designed to reduce financial risk, streamline processes, and drive cost efficiency for our clients.

Our Culture:

We believe that success starts with people. We are committed to fostering a culture of innovation, collaboration, and growth. Our mission is to empower our employees to thrive both professionally and personally, offering an environment where creativity and diverse ideas flourish.

Other Jobs You May Be Interested In

We are not just a company-we are a community of passionate individuals dedicated to making a real impact. From dynamic team-building opportunities to leadership development programs, Thomas & Company invests in its people at every level. Our supportive workplace is built on the foundation of our core values a shared vision for enabling success. Our winning culture has earned us recognition as a five-time Tennessean Top Workplace and two (and counting) USA Today Top Workplace.

Whether you're looking for a challenge, a place to grow your career, or a team that values your contributions, Thomas & Company offers endless opportunities to make a difference. Join us and become part of a team where your ideas are heard, your potential is recognized, and your career can truly flourish.

The Position:

The position of UI State Call Support Specialist is to verify and accurately enter data into the system, index documents, and communicate with clients and state adjudicators as required. They should be familiar with standard concepts, practices, and procedures within their job role. They must have the ability to take initiative and work independently with little supervision as well as work well with varying levels of internal management while maintaining positive working relationships with clients, peers, and other team members.

Essential Duties and Responsibilities

Receive, review and index state call documents that are submitted from state adjudicators in a timely and accurately manner

Utilize state websites, client provided websites, and internal applications to locate claimant data and information

Review unemployment case files and communicate information to state adjudicators within specified time frame

Document activity in all internal platforms as necessary

Assist with indexing unemployment documents as needed

Other duties as assigned

Requirements and Qualifications

High school diploma required

1 + year of administrative experience required

Must be proficient in MS Word, MS Excel, Outlook

Able to define priorities and handle multiple tasks and projects

Reason logically and abstractly, and be able to negotiate and drive effective changes

Adaptable; able to change focus quickly

Must be able to handle sensitive and confidential information appropriately

Professional demeanor with the ability to interact tactfully

Must be able to maintain positive working relationships with clients, peers, team members, and leadership

Must be able to deal with stressful situations to achieve desired business results

Strong, detail oriented, organizational, analytical, and time management skills

Equivalent combination of education and experience will be considered

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions

Special Considerations and Prerequisites

Be familiar with standard concepts, practices, and procedures within their job role

Can take initiative and work independently with little supervision as well as work well with varying levels of internal management while maintaining positive working relationships with clients, peers, and other team members

Excellent written & oral communication

Prioritizes and plans work activities, uses time efficiently and develops realistic plans

Demonstrates accuracy and thoroughness and monitors own work to ensure quality

Adapts to changes in the work environment, manages competing demands and can deal with frequent change, delays or unexpected events

Interpersonal Skills/Team Player - maintains confidentiality, remains open to other's ideas, and exhibits willingness to try new things

Ability to maintain a calm demeanor in a high stress, fast paced environment

Consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance

Has a firm understanding of process improvement techniques and experience applying these to make organizational changes

Demonstrates ability to plan and implement stages of multiple projects, so they must be organized and committed to meeting deadlines

Critically evaluates individual processes and projects, then synthesize their insights to arrive at a summary of overall organizational status

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