VP, Product & Offering Operations id-8660

May 14, 2025

BigCommerce's mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee's careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

As the VP, Product & Offering Operations, you will lead the strategic execution of taking our products and offerings to market globally, driving cross-functional coordination across the company. As owner of the global project management office (PMO), you will design and implement governance frameworks, methodologies and processes that bring rigor, transparency and operational discipline to the product lifecycle - from ideation through market launch to internal and external enablement. You will also help articulate our strategy and associated product and commercial roadmap to employees, partners, and customers.

As a member of the corporate executive team, you will be the central orchestrator ensuring alignment, efficiency, and acceleration of offering-related initiatives in a high-growth SaaS environment. Your team will ensure product and commercial roadmaps are implemented while driving accountability and taking major product and commercial launches to market. Your leadership will drive scalable methodologies, program governance and oversight, and operational excellence, enabling our global teams to deliver market-leading digital commerce solutions to all target customers and markets.

What you'll do

1. Global Product & Commercial Program Management

Own the Global Program Management Office (PMO) including all product and roadmaps, implementing best-in-class methodologies and standards to streamline execution and cross-functional alignment

Develop and maintain go-to-market (GTM) frameworks that ensure seamless product and offering commercialization, from roadmap planning to revenue realization

Build and manage product roadmaps in collaboration with Strategy & Offerings, Product and Engineering leadership, ensuring seamless integration of projects to company strategy

Establish operational rigor in tracking program milestones, risks, dependencies, and KPIs to optimize time-to-market and execution excellence

Spearhead GTM and offerings operations governance, aligning execution and accountability across regional and global teams

2. Cross-Functional Coordination & Stakeholder Management

Serve as the critical connector synchronizing all functions involved in taking offerings to market - including Product, Engineering, G&A, Marketing, Sales, Customer Success, Partnerships and Strategy - ensuring clear alignment on priorities, messaging, enablement and delivery timelines

Partner with the Strategy & Offerings team and Product leadership to define and execute release strategies, ensuring consistency across all products and global markets

Drive marketing and commercial readiness, ensuring teams are prepared for customer and partner adoption, enablement, and success

Lead change management efforts, ensuring smooth transitions for new product introductions (NPI) and ongoing platform/offering enhancements

3. Process Optimization & Governance

Architect and implement scalable operational processes that drive efficiency, transparency and rigor across the roadmap-to-market cycle

Establish a governance framework to ensure all product/offering initiatives align with corporate objectives, compliance standards, and market needs

Implement a data-driven decision-making approach, leveraging analytics to improve operational workflows and GTM effectiveness.

Drive continuous improvement initiatives, identifying and addressing inefficiencies to accelerate execution speed

4. Training & Enablement

In alignment with Education and Enablement leadership, develop an integrated training and enablement rollout strategy, ensuring seamless internal and external enablement on new features/offerings, functionalities, and platform capabilities

Work closely with Customer Success and Sales/Account teams to ensure their teams are prepared to enhance customer adoption and retention

Who who are

Leadership & Strategic Impact

Bachelor's degree in Business, Operations or Technology, similar field or equivalent experience and education combination.

15+ years of experience in platform operations, GTM strategy, program management, or similar leadership roles within a global eCommerce, SaaS, or technology-driven company.

Proven track record in leading global teams, scaling operational frameworks, delivering strategic initiatives, and delivering impactful cross-functional alignment.

Experience working in enterprise B2B and B2C environments, driving product enablement and customer adoption strategies.

Ability to influence C-level executives, internal stakeholders, and external partners to drive operational and strategic objectives

Operational Execution & Governance

Strong expertise in Program Management (PMO), Agile frameworks, and governance models to ensure seamless execution.

Demonstrated experience in GTM operations, product commercialization, and customer lifecycle enablement.

Ability to establish repeatable, scalable, and data-driven methodologies for operational efficiency and oversight

Cross-Functional Collaboration & Problem-Solving

Deep understanding of Product, Marketing, and Commercial Operations, ensuring integrated strategies for market success.

Experience leading complex, matrixed organizations, aligning global stakeholders for executional excellence.

Exceptional problem-solving skills with the ability to manage competing priorities in a fast-paced, high-growth environment

Customer-Centric Execution

Experience in customer and partner training/enablement, and adoption strategies, particularly in digital commerce or for SaaS-based platforms

Strong understanding of customer experience principles, ensuring frictionless adoption of new features and releases

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