Behavioral Health & Security Associate - BH Intake Unit - Emergency id-8354

May 10, 2025

Job Description

Overview

Provide a safe environment for patients, visitors and staff in the Behavioral Health service line and to assist in providing care to individuals with behavioral/emotional/mental health problems.

Qualifications

Educational Requirements:

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Other Requirements

Writes, reads, comprehends and speaks fluent English. Basic computer knowledge using word processing, spreadsheet, email, and web browser. Multicultural sensitivity Critical thinking skills using independent judgment in making decisions. Advanced reading, writing and oral skills Ability to utilize PC including, basic elements of Windows environment, keyboarding, work with mouse, and perform basic computer tasks with instruction.

Responsibilities

THERAPEUTIC ENVIRONMENT AND SAFETY FOCUS: Assists in the creation and maintenance of a safe, caring, nurturing, healing, and educative environment.

Ensures patient, visitor and staff safety by following policies/procedures and adhering to the National Patient Safety Goals

Sets behavioral limits on patients according to hospital and ED policies

De-escalates patients utilizing CPI techniques

Takes initiative in making decisions and taking immediate action to ensure safety

Participates in application of seclusion/restraints when appropriate; provides monitoring of patients in such situations; completes appropriate documentation, including restriction of rights forms

Participates in patient and staff debriefing

Interfaces effectively with Behavioral Health, ED and Security staff to promote a safe environment; calls for additional assistance if needed

Provides supportive care to patients and families when appropriate

Continuously monitors video/audio equipment to ensure patient, visitor and staff safety, and/or makes “rounds” in the immediate patient care area

Completes electronic event reports as indicated

ASSESSMENT FOCUS: Obtains pertinent clinical data from patients/significant others seeking Behavioral Health Services.

Serves as a point of entry for the Behavioral Health Service Line

Answers all calls in a timely manner

Ensures patients are treated with respect and dignity

Obtains pertinent information from referral sources seeking patient admission to effectively and efficiently triage requests for services

Assists in facilitating admissions or making referrals to appropriate resources

Utilizes collected data to triage Behavioral Health patients and ensure appropriate level of care is recommended

Ensures compliance with legal components of admissions/treatment recommendations (mental health code, confidentiality act, voluntary/involuntary admissions, patients’ rights, obtaining releases of information)

Assists in administering/scoring assessment scales per protocol as needed

Documents assessment thoroughly using assessment forms; completes information about disposition and steps taken to reach decision

Documents interventions in a succinct and goal directed manner using DAIR format

Incorporates Recovery principles in all therapeutic interventions

Provides support, sets limits, and/or facilitates learning from the situation if/when providing direct patient care

PERFORMANCE IMPROVEMENT FOCUS: Assists in Performance Improvement activities for area.

Actively promotes and achieves customer satisfaction (patient, family, departments and physicians)

Assists in completing chart audits and compiling other data to evaluate performance

Compiles and assists in analyzing intake, utilization and patient flow data

Generates ideas for improving processes, treatment, and patient care

Participates in Root Cause Analyses and assists in development of action plans and implementation of action plans

COMMUNITY RESOURCE FOCUS: Assists with disposition planning and serves as a referral source for patients seeking assistance.

Educates Behavioral Health patients/families/significant others about the Behavioral Health Service Line

Possesses a working knowledge of community services

Assists in referring patients to the most clinically appropriate setting

Assists in making arrangements for recommended services (for example, makes appointments with follow up providers, etc.)

Documents patients' requests for services, suggested referrals and disposition of such

Incorporates Recovery principles in disposition planning

Assists in conducting follow up “surveys” to ensure patient’s' needs were met (patient satisfaction, follow up appointments, etc.)

Assists with removing any barriers patients/families encounter with recommendations

Acts as a patient advocate to gain access to community services

Maintains solid working relationships with other community providers

Recognizes and reports abuse/neglect situations as required by law

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