CX Stylist (Remote) id-9603

May 28, 2025

About Us:

Rent the Runway (RTR) is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel and accessories from hundreds of brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman’s leadership, RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times, while Hyman herself has been named to the “TIME 100” most influential people in the world and as one of People magazine’s “Women Changing the World.”

About the Role:

Other Jobs You May Be Interested In

As a remote Stylist, you will be responsible for driving retention through personalized styling interactions with our customers to help them look and feel their best. In this role you will give expert styling advice to our members and support them in putting together outfits both for everyday and special occasion events. To do this well, you will need a keen eye for style, keep up with the latest trends and you will need to have excellent customer service skills. You will be responsible for creating and building trusting relationships with customers, helping them feel confident along each step of the RTR journey. This role will have a direct impact on the experience of our customers and the retention and loyalty to Rent the Runway. This is a full-time opportunity however there will be opportunity for part-time virtual styling work in the future.

This is a full-time, remote role working weekend hours. The standard schedule for this role will be Saturday through Wednesday, 9am-6pm. Please note thisis a remote role, however candidates must reside as permanent residents in one of the following states (international remote work is prohibited):

Arizona

Colorado

Florida

Illinois

Kansas

Massachusetts

New York

Oregon

Tennessee

Texas

Virginia

What You’ll Do:

Responsible for styling customers through Zoom or the channel of their choice for all of their upcoming events including building outfits, providing fashion advice, with fit tips and styling tricks

Develop one-to-one client relationships through regular communication, and refer to individual’s orders/returns history to enhance the customer experience

Customer centric - proven ability to foster and maintain personal relationships with clients to build brand loyalty. You will have a clientele book and will be responsible for driving retention/ sales through relationship based selling techniques, as well as re-engage lapsed clients, by increasing spend of individuals and developing client loyalty

Proactive sales approach - able to show initiative/ideas to constantly improve the client experience and drive retention

Serve as a proud brand ambassador of Rent the Runway, constantly championing our core values to drive brand awareness and customer acquisition

Maintain knowledge of all Rent the Runway products including fit, styles and inventory.

Share customer feedback and information with other team members and leaders in order to continuously improve and evolve the customer experience.

Pre-appointment and post appointment outreach, connecting with the customer to ensure we have a selection that is curated for her body type and style preferences, along with building an evolving relationship and client list, always assisting the customer in whatever they need to be outfitted for

Adhere to brand standards for all zoom styling appointments

About You/Requirements

You have at least 3+ years of experience working as a virtual or in person stylist or personal shopper or similar role

Preferred customer service experience

You have a love for fashion with extensive knowledge and previous experience in luxury fashion and are passionate about styling and getting our customers into the best look that suits them!

Your personality and communication skills can shine through anything, especially over zoom to our customers day in and day out.

You have a strong knowledge of apparel construction and fabrication and size and fit

You are confident, with excellent communication skills, including written and verbal skills

You are a problem solver, and proactive in identifying new opportunities and areas for improvement

You are customer obsessed and committed to providing a Cinderella Experience during each customer interaction

You have technical aptitude and demonstrate computer proficiency (G Suite, Google Chrome Browser, Slack, Zoom, etc).

You are a self-starter and efficient in multitasking and juggling tasks in a fast paced remote sales environment

About You / Requirements:

Computer proficiency (G Suite, Google Chrome Browser, Slack, Zoom, etc) required

High speed internet access provided by a cable or fiber provider with a minimum 10Mbps connection (RTR will provide laptop & headset)

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER