Management Assistant - Customer Experience Center id-8351

May 10, 2025

Under general direction from the Regional Human Resources Manager and the Senior Customer Experience Center (CEC) Managers: This position is responsible for providing administrative support to the CEC management team and associates as described in the principal duties and responsibilities below. This is a 100% On-Site position at the Phoenix Customer Experience Center (CEC) located in Tempe, Arizona.

What you will do - Essential Responsibilities:

Coordinate employment process for job applicants visiting the CarMax location. This includes but is not limited to:

Partner with hiring team members and job applicants to obtain scheduling availability

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Confirm schedules and coordinate pre-hire drug screening with candidates

Update job applicant status and information in Workday

Process job applicant AOI and provide results to hiring team

Maintain job applicant files

Greet job applicants who are visiting location for interviews

Respond to general inquiries from job applicants

Coordinate all new associate orientation. This includes but is not limited to:

Ensure that all new associate paperwork is completed accurately and timely (i.e., I9s, dispute resolution agreement, etc.)

Set up and maintain associate personnel files

Key all new associates into the Workday system

Train new associate on clocking in and out of KRONOS

Process all Personnel Action forms in Workday and CarMax payroll system (KRONOS)

Assist in planning and executing CEC events. Examples include: Communication meetings, regional team site visits, various associate and manager meetings, etc.

Maintain the CEC’s Associate Care & Communication (AC&C) binder

Process incoming invoices and assist associates with travel and expense documents for payment using CarMax systems and programs

Assist CEC management team with Concur related activities

Maintain and order all site supplies, postings and other communication documents

Complete clerical responsibilities associated with Workers Compensation and associate leave of absence

Provide support of the CEC-network and all business areas as needed while adhering to CarMax guidelines

Responsibilities may include, but are not limited to: copying, filing, answering phones, data entry and reconciliation of information

Answer and respond to company, customer, and associate inquiries, as appropriate.

Other duties as assigned.

Learn And Succeed As Part Of a Team

Pleasant office environment, taking direction from more than one manager

Numerous distractions and disruptions due to incoming communication

May require walking or standing for extended periods of time

Wears CarMax clothing (acquired through the Company) while working in the Customer Experience Center (CEC).

Qualifications

One or more years of experience providing administrative support in a multi-user office environment is required

High school diploma is required, some college or college degree is preferred

Prior Human Resources (HR) Coordinator or HR Assistant experience is preferred.

Experience with MS Office Suite products (Excel, Word, PowerPoint), internet search engines and email systems are required

Ability to prioritize and multi-task in a deadline-oriented environment which requires above average organizational skills and attention to detail

Demonstrates effective communication with both internal and external customers (written and verbal)

The Hourly Rate For This Position Is

$15.50 - $23.30

Benefits

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates That Are Considered Full-time Hourly Or Commission/incentive Eligible

To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.

For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

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