Part-Time, Experienced SaaS Customer Service

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<p><strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span>, <span class="listing-tag" id="time_zones"> CST (UTC -6)</span>, <span class="listing-tag" id="time_zones"> MST (UTC -7)</span>, <span class="listing-tag" id="time_zones"> PST (UTC -8)</span></p> <div><strong>If you are an experienced customer support pro looking for a fulfilling PART-TIME role at a fast-growing tech company, this is for you!</strong></div> <p><strong>About Our Company Culture</strong></p> <div>We are a team of expert specialists, and our goal as a company is to give you all the resources you need to get your work done with excellence. That also means that <strong>we eliminate all of the “company busy work”</strong> most companies have so that you can spend ALL of your time delivering an excellent experience to our community.</div> <div>We are asynchronous and only have live meetings if that’s the most effective way to get something done (we find it usually isn’t). Which means you will NEVER sit through a meeting where someone reads a slide outloud. (Um, we assume you can read.)</div> <div><strong>You’ll be working with a small team of people who are super intelligent, resourceful, and focused</strong>. We want to be up-front that we aren’t the kind of company where work is your social outlet. We love doing excellent work at work, and living the rest of our lives outside of work! We are not a reactive, fire-fighting or “workaholic” type of company.</div> <div><strong>The vibe is quiet and focused</strong> – we’re friendly but you aren’t going to see a bunch of social chit-chat or “getting to know you” activities. We are the perfect fit for you if you’re the type of person who is motivated by crafting excellence every day and loves skipping all the unnecessary meetings and reporting that no one reads!</div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...