Retail Store Customer Service Specialist
This role plays a crucial part in the success of our retail operations. The Customer Service Specialist engages directly with both wholesale and retail customers to understand their needs, address inquiries about our products, and suggest appropriate solutions.
In addition to providing exceptional service, specialists are responsible for swiftly handling customer issues to ensure a high level of client satisfaction. Staying informed about product features, maintaining product quality, and ensuring appealing visual standards of the store are key responsibilities. Specialists are also expected to consistently achieve the store's sales objectives.
Customer interaction forms a significant part of the duties, including handling cash, using electronic systems, and managing personal information and merchandise. Access to these areas might sometimes occur without supervision. Thus, evaluating criminal background is deemed vital to safeguard our operations and reputation and to ensure the safety of our clients, team members, partners, and the public.
Our purpose is to inspire and enhance lives by protecting and adding color to the world. The passion and skills you bring can make this mission a reality, fostering great outcomes for both customers and our business. We are proud of the stability and progress we offer, turning them into opportunities for personal and professional growth. We support you in:
- Life ... with comprehensive benefits and flexibility to boost health and well-being
- Career ... with chances to learn, develop new expertise, and expand your impact
- Connection ... with a supportive team committed to inclusivity and community engagement
Our mission includes helping our employees and their families to live better, with benefits ranging from retirement to health care, addressing every aspect of well-being including daily commute. For more information, visit our page and select "Candidates" to see available benefits for employees.
Compensation varies based on experience, skills, certifications, and other business requirements. The wage range is not adjusted for geographic differences and is current as of this posting date. The Company reserves the right to change this information, without notice, within legal limits.
Candidates with arrest or conviction records are considered according to relevant laws and regulations.
We are an equal opportunity employer. Employment decisions are based on qualifications and business needs, irrespective of race, color, religion, gender, sexual orientation, national origin, veteran status, disability, age, pregnancy, genetic information, marital status, or any legally protected status.
Please note that during the application process, we will never request payment or sensitive personal details such as your national identification number, birth date, or bank details.
- Deliver exceptional customer service consistently
- Assist customers in person and over the phone, identifying needs, and recommending products and services
- Cultivate positive relationships with wholesale and retail clients
- Accurately process sales in line with policies
- Meet and surpass sales targets monthly, quarterly, and annually
- Maintain accurate work order documentation
- Retrieve products from the sales floor or storage areas
- Tint and mix products, fulfilling customer specifications
- Stock and display merchandise
- Clean maintenance equipment
- Assist in loading/unloading delivery vehicles
- Aid with deliveries when required
- Keep store areas well-stocked and orderly
- Stay informed on product offerings and options
- Implement inventory control procedures
- Propose ways to enhance sales
Minimum Requirements:
- Must be at least eighteen (18) years old
- Must be legally authorized to work without requiring visa sponsorship now or in the future
- Must possess a valid, unrestricted driver’s license
- Must be able to retrieve materials and lift up to 50 lbs frequently and up to 70 lbs occasionally
- Must be willing to work flexible hours, including evenings and weekends
- Internal team members must achieve a "meets expectations" rating on the latest performance review
- Internal team members must complete all required eLearning courses
Preferred Qualifications:
- Possess at least a high school diploma or GED
- Have a minimum of one year of experience in delivery, retail, or customer service roles
- Experience in selling paint and related products
- Experience in using tinting and mixing machinery
- Ability to communicate effectively in multiple languages
- Proficiency in reading, writing, and speaking Spanish
