Sales Support Project Manager

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The Project Manager is a key driver of collaboration and success, serving as a trusted partner to Coca-Cola North America Operating Unit (NAOU) customers, clients, and business partners. This role goes beyond relationship management by providing training, delivering presentations, and working closely with department leadership to identify and implement innovative process improvements.

Requirements

  • Provide guidance to customers, business partners, and company associates to teach, validate, and ensure accuracy of equipment, parts, and processes.
  • Research and resolve customer and partner issues to expedite service, installations, or orders using internal systems and external resources.
  • Communicate project and work status to all relevant stakeholders to keep them informed and engaged.
  • Capture and address customer inquiries and feedback using advanced database tools and established best practices to enhance service performance and provide actionable insights for internal and external reporting
  • Select and analyze data, creating queries to enhance supplier, client, and customer reporting capabilities.
  • Manage and monitor installation scheduling, equipment replacements, and asset removals through Project Coordinators using Coca-Cola systems, supplier networks, and agent contacts to meet customer expectations.
  • Act as the liaison between field teams and The Coca-Cola Company to determine optimal resource allocation and ensure customer satisfaction during conversion processes.
  • Prepare Q&A documents, talking points, and position statements to ensure consistent, accurate communication using company-approved language.

Benefits

  • Large & Connected Network: Work with cross-functional teams across the country and globe, building connections that accelerate learning and innovation.
  • Innovative Technology: Leverage state-of-the-art tools and systems within one of the world’s most recognized brands to deliver exceptional customer experience.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...