Wheelchair Attendant - JFK Airport

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About the position

The Wheelchair Attendant is essential to ensuring the smooth navigation and comfort of passengers within the airport environment. Responsibilities include assisting passengers to and from different airport locations, handling wheelchair equipment with care, and prioritizing passenger safety. The role requires strong communication skills and a dedication to providing exceptional customer service to individuals with diverse needs.

Responsibilities

  • Safely and comfortably assist passengers requiring mobility support in transferring to and from an aircraft seat using appropriate devices
  • Push wheelchair passengers to and from airport gates
  • Assist passengers with handling checked, carry-on, and claimed luggage
  • Safely guide passengers in wheelchairs down the jet bridge
  • Ensure the proper placement of wheel brakes before passengers exit the wheelchair
  • Complete necessary reports regarding wheelchairs or incidents
  • Adhere to dispatcher gate orders
  • Address passengers' questions or concerns with prompt and helpful assistance
  • Demonstrate consistent and punctual attendance at the assigned job location
  • Exemplify PrimeFlight customer service and safety standards
  • Perform any additional duties as assigned by management

Requirements

  • 18 years of age or older
  • Eligible to work in the United States
  • Communicate effectively in English (reading, writing, speaking)
  • Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
  • Effectively communicate with colleagues and clients, both in-person and through electronic means
  • Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
  • Flexibility to work various shifts including nights, weekends and holidays

Nice-to-haves

  • Work well in a fast-paced, team-oriented environment

Benefits

  • 401(k) with matching
  • health, dental, vision, and life insurance
  • paid time off
  • growth opportunities
  • opportunities for career progression
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